Company
What
is the mission of Zoomify?
Zoomify makes high-quality images zoom-and-pan
for fast, interactive viewing on the web. Zoomify's image viewing
solutions use just HTML, JPEGs, and Flash - no large downloads,
no special installs, and no server-side setup is required. And
Zoomify's innovative features provided added value including
support for slideshows, hotspots, annotation, side-by-side comparison,
and much more. Zoomify’s products meet the high-quality,
high-resolution imaging needs of creative professionals and
image-centric applications. Zoomify is revolutionizing digital
imaging in medicine and the sciences, image archiving and museum
exhibits, defense and security, education, entertainment, and
more.
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What
are Zoomify’s core competencies?
Zoomify is focused on developing technologies that
enable fast, interactive use of high-quality images over networks,
adding value with intuitive navigation, creative visualization,
and efficient data integration, and delivering products with
practical licensing and reasonable pricing to support widespread
use of high-resolution images by design professionals and customers
in image-centric markets. With over seven years' experience
and partners including Adobe Systems, Aperio Technologies, Gallery
Systems, and more, Zoomify is positioned as the leader in high-quality
image publishing solutions.
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Who
are Zoomify's customers?
Zoomify's customers include leading web design
firms, museums, medical and scientific research institutions,
government agencies, and more. For a partial listing please
visit our Customers
page.
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I've created a great site using Zoomify. Can
you link to it?
We welcome news of creative, useful showcases of
our technologies and are eager to see what you've created. We
update our home page and Customers page on a regular basis and
appreciate the opportunity to consider your site for inclusion.
Please send us your link and contact information at the support
address provided below.
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Who are Zoomify's
partners?
Zoomify's Partners include leading technology firms
in the computer software, microscopy, asset management, and
other markets. For partial listing please visit our Partners
page.
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How
can my company become a Zoomify partner?
Zoomify partners are afforded priority support,
highlighting on our site including logo, information, and link,
as well as co-development and co-marketing opportunities as
mutually determined to be appropriate. We welcome your interest
and request that you contact us with information about your
organization and your needs using our support address provided
below.
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Does Zoomify
certify designers and developers?
At the current time we are not offering a formal
certification program, however, we are happy to provide customer
referrals where an individual or organization's services and
reputation warrant it. Please tell us more about yourself using
the support address provided below.
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Who
do I contact with press questions?
We're happy to provide press contacts with whatever
information they may need to help familiarize themselves with
our company and our products. If you work with a media organization
and require assistance beyond the materials available on our
About page and elsewhere
on our web site, please don't hesitate to contact us at the
support address provided below or
call us toll-free at 1-877-ZOOMIFY (966-6439) and we'll have
the appropriate team member return your contact promptly.
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Can
I get a quote for my publication regarding Zoomify’s
products?
We'd be happy to have the right person contact
you if you provide your name, email address and phone number,
organization, and your topic of interest. Please visit our About
page for more information.
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What
tradeshows, events, or organizations does Zoomify attend
or sponsor?
Zoomify has been a frequent sponsor and/or has provided speakers and participants to numerous shows and conferences
related to Flash and other web and application development technologies, as well as events specific to
digital pathology, image archives, and other image-centric application areas. Announcements have included
activities at Flash Forward, The American Society for Cell Biology (ASCB), Visual Resources Association (VRA),
and more.
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Is Zoomify a public company? Can I invest?
Zoomify is a private company. While we are not
focused on soliciting investment at this time, we have raised
significant funds throughout our company's history and we are
always interested in hearing about relevant opportunities. Please
contact us with appropriate information about your self and/or
your organization using the support address provided below.
Thank you for your interest.
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Does Zoomify
release financial information?
Zoomify is a private company and such data is considered
strategic and confidential. If you’d like information
on Zoomify’s recent public announcements or on investing
in or partnering with Zoomify please let
us know.
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Where
is Zoomify headquartered?
Zoomify is located in sunny Santa Cruz, California, on the leading edge
of Silicon Valley.
Zoomify's mailing address:
Zoomify, Inc.
PO Box 8008
Santa Cruz, CA 95061
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How
many employees does Zoomify have?
Zoomify’s specific staffing information is confidential.
We do our best to innovate rapidly while maintaining high quality
and to meet support demand both in terms of volume and the skill
set required given our products and customer needs.
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Is
Zoomify hiring? Where can I see a list of open positions?
Zoomify employment opportunities are updated on
our About page as available. For additional information or to
submit your information, please contact
us . Zoomify is an equal opportunity employer.
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How
can I provide my resume to Zoomify for consideration?
We welcome the submission of your resume. Be sure to include complete
contact information. Due to the volume of resumes we receive we cannot respond to
every submission, however, your interest is appreciated and should an available position
present a possible match we will contact you.
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What
Intellectual Property Protection does Zoomify have?
Zoomify's products and services are copyrighted
works, the development of which derives primarily from creative
implementation of designs and code related to third-party platforms
such as Adobe's Flash. In addition, Zoomify currently has licenses
to two patents that are relevant to zoom-and-pan image viewing,
one from MGI Software and another from SGI (formerly Silicon
Graphics). Zoomify has also identified prior art that we believe
to be important. It is important to note that intellectual property
is a complex arena and litigation is easier to begin than to
resolve. We are happy to share information about the protection
that we have, simply contact Zoomify
Support.
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I
see on Google that Zoomify won a lawsuit. What was it about?
During the years 2000 and 2001, Zoomify was involved in a lawsuit with
a Canadian software company that is no longer operating. Zoomify and the firm disagreed
over the value of a particular patent. The suit was settled on terms favorable to Zoomify.
Zoomify's emphasis continues to be on innovation rather than litigation.
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What
indemnification does Zoomify provide if I use Zoomify’s
components?
Zoomify’s Components are implemented using Adobe
Flash and ActionScript and as such are copyrighted works developed
as software ‘extensions’ to the Adobe Flash platform. As is
standard with such extensions, no blanket indemnification is
provided. The Zoomify
License Agreement includes detailed information regarding
the Limited Warranty and Disclaimer, Limited Liability, U.S.
Government Restricted Rights, and other license articles.
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Products
What
is Zoomify?
Zoomify is a tool that web designers use to make
images 'zoomable', as well as a 'viewer' that web site visitors
use to zoom-and-pan within a 'zoomified' image. Zoomify works
by dicing an image into many pieces or 'tiles' - as in a mosaic.
Zoomify performs this dicing on many versions of the image,
each at a different resolution or size. The result is a pyramid
of tiles which a web site visitor can navigate within to view
any part of the image at any level of zoom. Viewing is fast
and interactive because each view that the visitor zooms and
pans to involves the download of only a small number of image
tiles, each of which is small in size. No special server or
client software is needed as Zoomify's solution uses just HTML,
JPEGs, and a tiny Flash movie that serves as the 'viewer'. Zoomify
wraps this viewing solution in added-value with custom viewing
alternatives supporting slideshow presentations, hotspots, annotations,
side-by-side image comparison, synchronized multi-user viewing,
and more. Zoomify's free product is completely functional and
can be downloaded from our home page or here: Win
| Mac
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What are the key benefits of Zoomify?
Zoomify makes high-quality images zoom-and-pan for fast interactive viewing on the web. Zoomify products accomplish this feat by converting images in standard formats such as TIF, BMP, and JPEG into pieces - just like the tiles of a mosaic. These pieces are actually created for views of the image at many different resolutions or levels of zoom. The pieces can then be loaded on-demand, so that wherever a users zooms and pans, their view is always sharp and clear.
The Zoomify conversion process coupled with the
Zoomify viewing approach yields the following benefits:
- Smallest possible downloads: Common web page implementations involving a thumbnail with a link to a large image file require the download of the entire image even if only a portion of it is of interest or if the majority of it won't fit in the page. With Zoomify, image data is never downloaded until the user decides to view it.
- No redundant downloads: Image data is never delivered twice. Multi-level server-side and client-side caching ensures that whatever is requested from the web server is available for subsequent requests, and whatever is downloaded to the viewer is ready for immediate reuse if the user views any part of the image twice.
- Instant display: Zoomify's requests for image 'tiles' are based a simple and consistent naming convention. This ensures an instant initial view by avoiding the need to download a large index of tile offset data.
- Fully-distributed processing: With Zoomify, all logic including identification of the current view, the needed tiles, and any offset information, occurs in the Zoomify Viewer on the end-user's computer. This completely distributed processing ensures your web server is able to handle the maximum possible site visitors with the minimum possible effort and no slow-downs as users enjoy zoom-and-pan access to your image content.
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What applications and markets is Zoomify useful for?
Zoomify is an essential tool for web designers
and Flash developers whose work involves high-quality, high-resolution
images. Zoomify's zoom-and-pan viewing offers tremendous value
to diverse applications. Zoomify's slideshow, hotspot, annotation,
and other features add value in ways especially relevant to
high-quality images.
Types of content Zoomify is especially relevant
to include:
Photos |
Scans |
Screenshots |
Galleries |
Maps |
Drawings |
Composites |
Games |
Application areas Zoomify delivers mission critical value to
include:
Education & Entertainment |
Museum, Galleries &
Image Archives |
Wireless & Handhelds |
Mapping, GIS, Real Estate
& Travel |
Aerial Photos & Space
Imaging |
eStore, eCatalog, &
eMarketing |
Medical & Scientific |
Defense, Security &
Infrastructure |
Auctions & Classifieds |
Insurance, Law Enforcement
& Forensics |
Industrial Quality Assurance |
Materials Science and Metallurgy |
For a partial listing of sites using Zoomify in
these areas and more please visit our Customers
page.
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Where
can I see Web sites using Zoomify?
Zoomify's customers include leading web design
firms, museums, medical and scientific research institutions,
government agencies, and more. For a partial listing please
visit our Customers
page.
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How
do I create Zoomify content?
Zoomify Images are created by dragging any image file onto the Zoomify Converter.
The Converter rapidly creates a folder of small pieces or 'tiles' of the source image. These tiles
are created at many resolutions and are stored as JPEG files. The resulting Zoomify Image Folder
provides everything the Zoomify Viewer needs to enable web site visitors to zoom-and-pan within the image.
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How do I publish Zoomify Images?
Simple! Publishing Zoomify Images requires just
three things: a Zoomify Image Folder, the Zoomify Viewer, and
a web page. The Zoomify Image Folder is created by the Zoomify
Converter from your original source image (see the question
'How do I create Zoomify content?').
The Zoomify Viewer is simply the small Flash movie file named
zoomifyViewer.swf that is available in each Zoomify product.
And the web page can be any HTML page (or ASP, JSP, etc.) that
includes a standard embed statement for the Flash Player - plus
one extra Flash Player parameter. Simply place these three items
in a folder and copy that to your web server or hosted server
space. Viewing the web page in a browser automatically opens
the Flash Player, which opens the Zoomify Viewer, which displays
the Zoomify Image - that's it! Note that each of these steps
presents many options which are covered in the product Users
Guides. For detailed steps for publishing Zoomify images please
see the question 'Where can I find
step-by-step, detailed instructions for using Zoomifyer EZ?'
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Is there any special server setup needed?
No. Zoomify Images can be viewed without any special server setup. Zoomify Images use just JPEGs, HTML, and a tiny
Flash movie that serves as the 'viewer'. For this reason, they can be copied to any web server and immediately
viewed by any site visitor without special server setup or special client software.
Note that Zoomify products present numerous optional features that can work in conjunction
with additional Internet standard formats or popular server-side software. For example, the
Zoomify Hotspot Viewer can present data stored in XML (text) files, and the Zoomify Annotation System
can be used in an 'edit mode' that is designed to save edits with the help of a server-side 'posting'
page. Additional optional features include synchronized multi-user viewing, scripted/automated
image conversion, and more. In each case, these are optional features designed for compatibility with your
choice of server systems.
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Can everyone view my Zoomify Images?
Yes. Zoomify requires only a browser and Flash
Player for zoom-and-pan viewing. Zoomify Viewer version 3 requires only Flash Player version 6, which is
already installed on over 97% of desktop computers. For current Player ubiquity statistics please visit
Adobe's statistics
page.
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How
easy is it to use the Zoomify Viewer?
The Zoomify Viewer is completely intuitive to use,
having been applied on thousands of web sites with millions
of site visitors. The Viewer automatically presents Zoomify
Images with a familiar toolbar of zoom and pan buttons. The
Viewer also supports direct mouse dragging to navigate an image.
And the Zoomify Viewer supports common keystrokes including
the arrow keys for panning and the Shift and Control keys for
zooming in and out.
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Which of your products is
right for me?
Zoomifyer EZ is ideal for web designers needing
a quick and simple way to include high-quality images in their
sites - whether private or public, personal or commercial.
Zoomifyer
for Flash adds the ability to customize the look and feel of
the Zoomify Viewer and even integrate zoom-and-pan functionality
into other Flash projects. It is designed for Flash designers
and developers.
Zoomify Enterprise adds a powerful pre-built
web-based annotation palette with both 'view' and 'edit' modes,
as well as a converter that can be told to convert an image
with scripting languages such as ASP, JSP, or PHP as an integrated
part of your server-side system. It is the right choice for
sites that need to present information about an image within
the image, as well as sites converting large volumes of images
on an on-going basis.
For detailed information please see our site's product pages
- Zoomifyer EZ, Zoomifyer
for Flash, Zoomifyer
Enterprise - as well as our Compare
page.
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Where
can I find detailed product information?
Detailed product information is available on our
site's product pages - Zoomifyer
EZ, Zoomifyer for Flash,
Zoomifyer Enterprise.
Also of interest, our Compare
page. Most importantly, our Zoomifyer EZ product is available
for free download and demonstrates drag-and-drop image conversion
and intuitive Flash-based zoom-and-pan viewing: Win
| Mac
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What makes Zoomify better than any
alternatives?
1. Zoomify delivers the most efficient, compelling
solutions and works closely with key technology partners to
ensure maximum compatibility with your content, tools, and workflow.
Witness the new Zoomify Export option built directly into Photoshop
CS3.
2. Zoomify sells products with the most designer friendly licensing
and the most customer-friendly pricing. This includes complete
FLA/AS files, a powerful ActionScript API, no royalties on your
use and no strings on your content.
3. Zoomify works responsively with leaders in every relevant
application area including the Smithsonian Institution, Harvard
Medical School, the Discovery Channel, and the National Forest
Service to ensure our products meet our customers' needs.
In short, right technology, right business model,
right standards.
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How secure are my images
with Zoomify?
Zoomify's zoom-and-pan viewing solution makes
copying images much more difficult than other viewing alternatives.
Zoomify is viewed using Flash Player and the Player does not
present a right-click Save As option as is standard with any
large image in a web page. Second, Zoomify's display approach
uses many small pieces - like a mosaic. These image 'tiles'
are downloaded only as needed, so the entire image at full
resolution is not displayed at full resolution. Using 'screen
shots' to capture an image would therefore require assembling
many small images in a photo editor - an inexact and time
consuming process.
It is important to note, however, that no image
presented on the web can be completely protected - if you
can see an image, the data is on your computer and it can
be retrieved by someone sufficiently determined. For this
reason, we provide Zoomify as a viewing solution and not an
image security system.
It is worth noting that there have been attempts
in the past to use complex Java viewers to block screen printing
and printer driver use. But these protections were circumvented
by developers who knew how to create their own screen drivers
to both display the image and write it to a file. And remember,
anyone can point a digital camera at the screen and capture
a fair quality representation.
Our recommendation to photographers and others
whose images are their products is that they select some images
for high-resolution display and/or as a marketing tool. They
can then protect the majority of their collection by not presenting
it at full resolution or as complete works. It is important
to clarify that many customers - famous museums for example
- are using our solution and the general consensus seems to
be that they are more worried about making their collections
accessible than about protecting them from copying. Never
to have any of their content on the web would also imply never
selling posters (which can be photocopied or scanned very
easily).
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Do Zoomify products include source code for
the components?
Yes. Each of our products includes the source FLA
and AS files for the viewing solutions provided including the
underlying Zoomify Components and Zoomify ActionScript API.
Source code is also included for supporting and/or optional
elements such as our Zoomify Servlet for alternative single-file
'PFF' image storage. Additional examples and sample projects
are provided as they become available and source is provided
for these as well.
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Where can I download a trial
version?
Our free product, Zoomifyer EZ, substitutes for
a trial product and can be downloaded from our home page or
here: Win
| Mac.
This product demonstrates drag-and-drop image conversion and
intuitive Flash-based zoom-and-pan viewing and is ideal for
web designers needing a quick and simple way to include high-quality
images in their sites - whether private or public, personal
or commercial. Customers requiring a means to more deeply evaluate
our Zoomifyer for Flash or Zoomifyer Enterprise products may
contact our Support team at the address provided below
for receipt of evaluation copies of those products on a case-by-case
basis.
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What
are the limitations of Zoomifyer EZ?
Zoomifyer EZ is free and fully functional. It allows
easy drag-and-drop conversion and intuitive zoom-and-pan viewing.
It is approved for web sites whether private or public, personal
or commercial and is not limited by features that have been
turned-off nor will it 'time-out' after any period of use. Zoomifyer
EZ, however, does not include source FLA or AS files so customization
of the look or functionality is possible only via a limited
set of HTML parameters. Web designers desiring to modify the
toolbar's appearance, hide or replace the splash screen or integrate
zoom-and-pan into their own Flash projects will prefer Zoomifyer
for Flash.
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Can I save a Zoomify Image?
No. Zoomify images are protected in that they cannot
be saved the way that JPEGs in a browser page can: right-click
Save As. Screen captures are possible but will only capture
the current view (along with the toolbar and navigator window).
While Zoomify is not presented as an image security technology,
it does offer the benefit of making acquisition of images from
a site much more difficult.
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How can I print a Zoomify Image?
Printing the current view is quite simple. As with
anything displayed in Flash Player, one can right-click and
select Print from the menu. This will, however, print the current
view, including the toolbar and navigator window. Note that
this menu can be hidden by site designers via an HTML parameter.
Additional note: Flash includes significant printer support
and Flash designers can create more sophisticated printing features
using ActionScript in order to allow printing at higher resolution,
of a wider view area than is seen, of the entire image, or without
the toolbar and navigator in the view.
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Can I customize the Zoomify Viewer?
Absolutely. Zoomify products include the editable
Flash FLA/AS source files allowing modification of the look
and functionality of the Zoomify Viewer as well as creation
of totally custom viewing solutions (side-by-side comparison
displays, gallery presentations, more). In addition, the Zoomify
products are built using Zoomify Components and a powerful ActionScript
API. This makes integration of zoom-and-pan in your own projects
straightforward and productive. Note that Zoomifyer EZ is offered
free for download, does not include source files, and can be
customized only to a limited extent using HTML parameters.
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What
version of Adobe Flash Player is needed to view Zoomify content?
Zoomifyer Viewer version 3 requires Flash Player
version 6 or higher for image viewing. The same is true of the Zoomify
Annotation Viewer version 3.
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What
version of Flash Player do I have?
You can easily determine what version of Flash
Player your browser is currently using by simply visiting the
Adobe web site and viewing TechNote
15,507.
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How
do I get the latest version of Flash Player?
Anyone can always go to the Adobe web site to get
the latest
Flash version.
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Are
all browsers supported? What about devices?
Yes. Flash Player supports many versions every
popular browser (including but not limited to Internet Explorer,
Firefox, Safari) on every common platform (including but not
limited to Windows, Macintosh, and Linux) as well as many devices.
For a complete listing please review this page on the Adobe
web site regarding system
requirements.
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Are
there any special system requirements?
No. Zoomify is viewed using a tiny Flash movie.
Flash Player is already present on over 97% of desktops and
many devices. For detailed information about Flash Player requirements
please view the Adobe web site page regarding system
requirements.
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Does
Zoomify provide documentation in languages other than English?
At the current time Zoomify documentation is available
in English. While it is currently true that as much as half
of Zoomify's use is by customers outside the United States,
these customers are spread across an enormous array of nations
and languages. As Zoomify grows we will do our best to be responsive
to customer needs. Accordingly, information about your language
preferences will be greatly appreciated.
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Purchasing
How
do I buy Zoomify products?
Zoomify's products are always available for purchase
from the Zoomify online
store. Customers from all over the world are able to purchase
from this store. Limited exceptions exist where partnerships
with exclusive resellers provide local purchase opportunities.
At present, these countries include China
and Poland.
(Additional exceptions include certain countries currently barred
from trade per government regulations.)
In addition, we are happy to support your institutional purchases.
Simply fax your purchase order to us at 831.420.0401 and we'll
promptly email you an invoice including your purchase order
number. Your institution can then pay net 20 via check, money
order, or wire transfer (EFT).
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How do I submit a purchase order?
Simply fax your purchase order to us at 831.420.0401
and we'll promptly email you an invoice including your purchase
order number. Your institution can then pay net 20 via check,
money order, or wire transfer (EFT).
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How
much do Zoomify products cost?
Zoomify's pricing is provided in the Zoomify online
store. Prices range from free to $129 to $795, and educational
and other discounts are available. Also, please be sure to take
advantage of our free product, Zoomifyer EZ, which is available
for download from our home page or here: Win
| Mac.
Zoomifyer EZ substitutes for a trial product and is fully functional,
demonstrating drag-and-drop image conversion and intuitive Flash-based
zoom-and-pan viewing. It is ideal for web designers needing
a quick and simple way to include high-quality images in their
sites - whether private or public, personal or commercial.
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What
versions of Zoomify products are available?
In order to ensure quality products and provide
the best possible support for the common needs of the vast majority
of our customers, current sales are always for current versions
of our products. (Please note that in some instances prior versions
may be bundled with current version downloads to support development
and deployment flexibility. Where this is the case, the included
versions will be noted on the relevant product pages on the
Zoomify web site.)
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When will new versions of Zoomify's products be available?
Information about new product releases, when provided,
is made available via announcements on our web site and press
releases. This typically involves the availability of a beta
release, also announced on the Zoomify web site. Please note
that significant testing and customer feedback occurs via private
releases to limited groups so as to allow responsive management
of the release and feedback process. If you'd like to add your
name to our beta list for our next product release please contact
our Support team at the address provided below.
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Is
educational pricing available?
Yes. A standard 30% discount is provided to students
and staff of accredited educational institutions via the Education
link in our online store. Additionally, Zoomify frequently provides
product licenses to computer labs at educational institutions
at no cost.
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Is
upgrade pricing available?
Yes. Product upgrades (full integer releases such
as v1.0, v2.0, etc.). are typically provided for a small fee,
in the range of 10% to 30% of the original product price. In
addition, product updates ('point releases' such as v1.01, v1.2,
etc.). are typically provided at no cost.
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Are
there discounts for customers of compatible or competitive products?
At the current time we are not offering any compatible
product or competitive product discounts. If you have a particular
product you’d be interested in seeing us support in this manner
please let us know. We appreciate your suggestions.
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Can
I buy a multi-seat, multi-user, or site license?
Yes. For discounted pricing on our products please
contact us at the address provided below
with information about your situation and we’ll do our very
best to meet your needs. For information on how such prices
are calculated, please see the answer to the question 'What
criteria are Zoomify site license prices based on?'.
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What criteria are Zoomify site license prices based on?
Zoomify's site license pricing is flexible. It is negotiated on a case-by-case basis and typically provides a discount off standard pricing in the range of 20% to 50%. Our goals are to avoid any need for the customer to track the number of users of Zoomifyer Flash or, in the case of Zoomifyer Enterprise, the number of servers hosting the annotation system or converter. We also do our best to ensure that adopting the product makes good fiscal sense for all customers, large and small.
Note that a site license may optionally include enhanced support (phone support, priority email support, priority bug fixes) as well as account maintenance (free upgrades for a year rather than just updates (full version changes rather than just small interim revisions).
In proposing a price and discount, we consider a number of factors including, but not limited to those listed below. To discuss the specific needs and cost factors relevant to your use of Zoomify, please contact us.
Factors relevant to site license pricing:
Quantitative Value Criteria
- Total site traffic (page views)
- Total site images to be Zoomified
- Average application/product/service price-point (if applicable)
- Total site/product revenue
Qualitative Value Criteria
- Mission-critical impact: image-centric extent of site business
- Competitive position: number of sites and site rank
- Image quality: anticipated average resolution and degree of zoom
Cost-Based Criteria
- Custom development requirements (feature/function customization, integration)
- Special service requirements (authoring assistance, hosting)
- Special support requirements
Discount Criteria
- Reseller/OEM opportunities
- Showcase account value (reference application, showcase quality)
- In-kind opportunities (co-marketing, technology sharing, intellectual property cross-licensing).
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Does
the Zoomify store charge tax?
Where appropriate, the Zoomify online store will
automatically calculate and charge sales tax.
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The
Zoomify store is not accepting my credit card. What should I
do?
The most common reason any online store may not
accept a credit card is inaccurate information – typically a
mistyped credit card number, an expiration date that has passed,
or a zip code that does not correspond to the billing address
associated with the card. If you double-check this information
and retry only to have your card declined again please contact
us at the address provided below.
We’ll help you identify the problem and get product
to you with as little delay as possible.
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I
received an error when attempting to purchase a Zoomify product.
What should I do?
Please contact us and
tell us the error message, the time you received it, and any
steps to reproduce it that you can recall, as well as your PC
platform and version, and browser type and version. We will
do our very best to resolve the problem promptly, and if necessary,
provide the desired product to you via an alternate means.
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I
accidentally made a duplicate purchase. How can I cancel it?
Please notify us at the address provided below
and we’ll ensure that our store manager cancels the duplicate
order and credits your card accordingly.
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What
is Zoomify's return / refund policy?
Zoomify is dedicated to customer satisfaction.
Our Support team is eager to answer your questions and to help
you resolve any problems you may encounter. Should you decide
that you’d like to return a product we’re happy to assist you
in accordance with our standard 30 day return policy.
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I
am purchasing from outside the USA. Can I use the Zoomify store?
Yes. Our store is available to customers 24/7 and
worldwide. Limited exceptions exist where partnerships with
exclusive resellers provide local purchase opportunities. At
present, these countries include China
and Poland.
(Additional exceptions include certain countries currently barred
from trade per government regulations.)
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My
country is not listed in the Zoomify store. Where can I buy
your products?
Zoomify's store is available worldwide with the
exception of specific countries where partnerships with exclusive
resellers provide local purchase opportunities. At present,
these countries include China
and Poland.
(Additional exceptions include certain countries currently barred
from trade per government regulations.) If your country is not
listed and you feel it does not fall under one of the above
exceptions, please let us know at the address provided below
and we'll do our best to help.
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Does Zoomify have a distributor in my country?
Zoomify has distributors in China
and Poland
and is available from resellers including Insight (formerly
Software Spectrum), QBS Software, and others in many countries.
In addition, the Zoomify products are always available in the
Zoomify online store.
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How
can I become a reseller of Zoomify products?
Simply contact us at the address provided below
and we'll be happy to support you. If you have an immediate
customer need, please provide your contact information and the
product and number of units your customer is interested in.
We’ll do our best to respond promptly to help you meet your
customer’s needs quickly.
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I
have other questions about purchasing or the store. Who do I contact?
Our Support team is standing by to help. Please
contact us and we'll do our best
to answer your questions right away.
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Policies
Support
What
support alternatives does Zoomify offer?
Zoomify is committed to delivering high-quality product support to ensure maximum customer productivity and satisfaction. Accordingly, Zoomify provides complementary installation, ‘getting started’, and general technical support for customers making use of the features and functionality of Zoomify products. Customers our encouraged to submit support questions and reports of possible bugs to our support team.
Zoomify Enterprise customers additionally receive priority phone support and account management - free upgrades for the year following product purchase.
Zoomify is currently investigating providing
a dedicated forum for customers to post questions, receive
answers, and share information. Additionally, extended support
options such as paid assistance for customers requiring more
involved developer support, are under consideration. Your
input is welcomed. Zoomify support policies are subject to
change over time without notice.
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What
free support options are available to Zoomify customers?
Zoomify's primary support materials are the product
User's Guides and example projects. In addition, detailed
Help and ActionScript API documentation accompany the products.
The Zoomify web site includes numerous live Zoomify examples,
each of which makes use of different features in creative
and useful ways that can be easily duplicated. This Frequently
Asked Questions document provides important information and
should be reviewed carefully. Should these resources not answer
any question you may have regarding our products our Support
team is standing by to assist and is most easily reached using
our Support email address.
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What
paid support options are available to Zoomify customers?
Zoomify Enterprise customers currently receive
one year of priority phone and email support as well as one
year of free product maintenance (full integer version upgrades
in addition to interim point-release updates). Additional
years of priority support are available by contacting us at
our Support email address. Zoomify
is interested to hear about your support needs above and beyond
installation, up-and-running, and other such basic needs.
We are reviewing possible enhanced levels of support that
may be provided in the future on a paid incident basis. We
welcome your suggestions.
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Is Zoomify product documentation available online?
Zoomify product User's Guides are not currently
available for download as they constitute a major component
of the value of our products. However, User's Guide tables
of contents as well as an index to our Zoomify ActionScript
API are available online for viewing. Links are provided on
each product page on our web site to the relevant listing.
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Where
can I see product tutorials or examples?
Our free product, Zoomifyer EZ, serves as the
best introduction to Zoomify authoring and viewing. It can
be downloaded from our home page or here: Win
| Mac.
This product demonstrates drag-and-drop image conversion and
intuitive Flash-based zoom-and-pan viewing and is ideal for
web designers needing a quick and simple way to include high-quality
images in their sites - whether private or public, personal
or commercial. In addition, this web site includes product
pages with extensive demos that are implemented in a manner
that supports easy duplication. For example, our Zoomify Flash
page includes slideshow, hotspot, and other examples as well
as implementations in a web page layer, popup window and integrated
in-page view. Our Zoomify Enterprise page includes complete
annotation examples presented in both view and edit modes.
Customers requiring a means to more deeply evaluate our Zoomifyer
for Flash or Zoomifyer Enterprise products may contact our
Support team at the address provided below
for receipt of evaluation copies of those products on a case-by-case
basis.
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Does
Zoomify provide API reference documentation online?
The Zoomify ActionScript API Reference is not
currently available for download as it constitutes a major
component of the value of our Zoomify Flash and Zoomify Enterprise
products. However, an index to the ActionScript API is available
online for viewing and provides a complete listing of the
API calls available. A links is provided on the Zoomify Flash
product page on our web site as well as here.
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Does
Zoomify provide an online FAQ?
Certainly. This answer is part of our online
Frequently Asked Questions document which includes answers
to over 250 of the most commonly asked questions of our customers.
If you do not find an answer to your question here, we welcome
your email at our Support email address.
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Does
Zoomify provide an online forum?
At the current time Zoomify has not implemented an online forum. We recognize the
value of such a resource and hope to provide one in the near future. We appreciate your input
regarding the third-party forums you find valuable, on which our staff might participate in the interim.
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Is
there a mailing list I can subscribe to for notification of
product updates?
You are welcome to provide your contact information
to us at our Support email
address, however, all customers are notified of the release
of new versions and information about recent releases and
new resources is also posted on our homepage as quickly as
it becomes available.
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How
quickly can I expect a response to my question from Zoomify
Support?
Zoomify Support is committed to responding to
every support question within 24 hours. While variations in
demand and other impacts beyond our control may prevent us
from always meeting this commitment, we do our best as we
understand the importance of quality support to our customers'
use of our products. Please be aware that additional assistance
is available in the form or our online FAQ and web site examples.
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How
do I report a possible bug?
Reports of problems with our products should
be emailed to our Support team at the email address below.
Prior to sending your bug report please be sure to isolate
the problem to the greatest extent possible. Ensure that no
other software is running which might contribute to the issue,
and attempt to determine the most direct steps necessary to
reproduce the problem. Please include detailed information
on your product and version, relevant features in use, platform
and operating system version, and Flash editing and Player
versions. This information will help us help you as quickly
as possible.
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Is
Zoomify support available in languages other than English?
At the current time Zoomify Support is available
in English. As we grow and our customer base broadens we will
do our best to be responsive to customer needs - information
about your language preferences is welcomed. Please note that
free online translation services available via Google and
other web sites, though sometimes problematic for translation
of conversations on various everyday topics, has proven very
helpful to many of our customers for translating technical
messages which are generally of more limited scope in terms
of the complexity of the vocabulary and grammar involved.
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Licensing
What
are the allowed uses of Zoomify products?
Zoomify enables Flash designers and developers
as well as museum curators, medical researchers, defense analysts,
and others to publish high-quality images for fast, intuitive
viewing on the web as well as on CDs and DVDs. Accordingly,
the Zoomify License Agreement provides the greatest possible
flexibility for Zoomify's customers.
Regarding software use, the Zoomify products are licensed
per user, just like other popular programs such as Adobe Photoshop.
The exception is Zoomify Enterprise, which is licensed per
server, as is common with Enterprise software programs.
Regarding redistribution, the Zoomify Viewers may be redistributed,
with the exception being the Zoomify Annotation Viewer, which
may not be redistributed. Distribution is also prohibited
for the source code of the Zoomify Viewers as well as the
Zoomify Converter.
Zoomify does not charge any fees per number of images, per
number of times an image is viewed, or per time period. Zoomify
does not require any 'broadcast key' or other licensing technology.
Complete information regarding license terms can be found
in the Zoomify
License Agreement.
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Can I use the free Zoomifyer EZ on a public or commercial site?
Yes. Our free product, Zoomifyer EZ, is | 
